Official Telegram
@mediaroy_admin is MediaRoy’s only official support contact.
Write to usContact
Contact MediaRoy
Choose the purpose of your request and contact the appropriate MediaRoy direction through official Telegram.
MediaRoy knowledge baseProduct context
Safety rule
MediaRoy administrators never message first. Before paying, open the official @mediaroy_admin chat and ask the administrator to join a video call. You can then see the person you are speaking with and compare them with the person representing MediaRoy on TikTok. Combined with checking the address, this is the most reliable way to reduce the risk of dealing with scammers.
How to start
Open Telegram and state the topic and context. Do not send passwords or recovery codes.
Write to usInquiry topics
A request can mention technical support, sales/licensing, hardware, partnership, agencies, international markets, ARZh AI, press/media, or another question. These are routing categories, not separate confirmed services.
- Describe the goal, current context, and question without sensitive authentication secrets.
- A public form is not added: no working form backend exists in the project.
Official Telegram
@mediaroy_admin is MediaRoy’s only confirmed official support contact. Open Telegram and send a message; no response-time, 24/7 support, or instant-resolution promise is published.
- Verify the username before chatting.
- MediaRoy administrators do not initiate conversations.
Inquiry security
MediaRoy representatives should not request passwords, recovery codes, or other sensitive authentication secrets through a public channel. If a request needs technical context, share only necessary non-secret information.
- Email, phone, address, and other social profiles are not publicly confirmed on this site.
- Common product questions are collected in the FAQ.
Clarify before the next step
How do I contact technical support?
Message @mediaroy_admin on Telegram and state that the question concerns technical support.
Is there an email or phone number?
On the current public site, only Telegram @mediaroy_admin is confirmed.
What should I not send?
Do not send passwords, recovery codes, or other authentication secrets.